Yes. Digi-Pas® Precision Digital Levels have been calibrated and tested by accredited 3rd party independent bodies in the USA, UK, Germany and Japan in accordance with ISO/IEC 17025:2005 and/or ANSI/NCSL Z540-1 standard, traceable to NIST, JIS & DIN under ILAC & A2LA.

It is recommended for users to calibrate their measuring tools and instruments periodically to ensure maximum accuracy conformance.

Sometimes, improper handling, transporting, storing (e.g. out of specified storage temperature range) and accidental exposure to physical shock (e.g. dropping or hitting the device against some hard objects) may affect the accuracy of the device.

Digi-Pas® digital levels have a smart built-in feature which enable users to perform self-calibration with ease to set their digital levels back to its factory accuracy. Users can refer to their manuals see link: https://www.digipas.com/support/catalogue.php for instructions on self-calibration, or simply watch Digi-Pas videos and follow the steps on how to calibrate, see following link: https://www.digipas.com/support/video.php

This situation happens when the precision level is placed on a rough, dirty or uneven surface.

Precision digital levels are very sensitive to surface unevenness where placed. Ensure that the machine contact surfaces are clean and smooth to get consistent readings. E.g. to check/verify your precision level of 0.01° accuracy, a typical machined surface is generally adequate. However, for precision level of 0.001° accuracy, a grade AA Granite Table (or an equivalent surface flatness of ≤3µm) is required.

Your precision digital level may have been subjected to extreme physical or temperature shocks during usage, transportation or storage that affected its accuracy. An offset value of reading may have been present. Digi-Pas® precision digital level has a smart built-in feature that empower users to perform self-calibration to completely remove any residue offset and set the device to its factory accuracy.

Alternatively, users may choose an easy 'quick solution' to simply perform the Absolute Level Setting on the surface of the object to be measured to remove any residual offset on each measurement to be taken.

Yes, users could perform self-calibration for Digi-Pas® 2-axis precision levelling devices. However, precision digital levels are very sensitive to surface unevenness, hence appropriate set up procedures with a Granite table and Master Square are required.

Alternatively, users may send their devices to a designated independent, 3rd party calibration service provider in their geographical region for calibration. Users may contact their respective Distributor or Manufacturer’s Representative to assist in locating a competent calibration lab.

Yes, each instrument/device sold and delivered is accompanied with a Manufacturer’s Calibration Certificate* and a Declaration of Conformity Certificate for that specific instrument/device.

These instrument/devices have been tested in Digi-Pas Laboratory in accordance to ISO/IEC 17025:2005 and/or ANSI/NCSL Z540-1 standard, traceable to NIST, JIS & DIN under ILAC & A2LA.

The Calibration Certificate and Declaration of Conformity ensure that each device/instrument has been rigorously tested and strictly in conformance to stated specification traceable to NIST, JIS, UKAS & DIN through the National Metrology Center (a member of CIPM-MRA international standard).
To view samples of Digi-Pas° Calibration Certificate and Declaration of Conformity Certificate please see link: https://www.digipas.com/support/calibration.php

Alternatively, you may request to include a quote from your supplier/distributor to have the instrument calibrated & tested by competent 3rd party independent lab proximity to your geographical location.

Absolute Level feature is a useful mean of ensuring each measurement reading is in accordance to maximum device accuracy specified regardless whether the device has a measurement offset resulting from user's minor mishandling on device.

Yes. By performing "Absolute Level", you can ensure that the device is in accordance to maximum device accuracy specified by the manufacturer.

Note : The Absolute setting is reset once device is powered off

The warranty period for these device is 2 (two) years from the date of purchase. Please refer to Digi-Pas® warranty agreement see link for further details: https://www.digipas.com/support/warranty.php

The delivered batteries would last for over 6 hours in continuous use (i.e. LCD continuously turned ON). The firmware has intelligent power management system to automatically dim the display (i.e. user defined) for preserving power and prolong battery life over 12 hours.

Unlimited extension of battery life of the instrument can simply be achieved through the use of USB external power source connected to the USB terminal of the instrument.

Yes. The device comes with a durable transport case, batteries, Manufacturer’s Calibration Certificate* & Declaration of Conformity Certificate.

*except for the hardware tools (to which the 2-axis smart mini-cube inclinometer belongs), you can require such certificate for the production batch from factory, but not for that specific device.

Basic PC Sync software allows users to perform simple remote measurement and data acquisition while Professional PC Sync (optional) allows user to fully utilize the device for additional data logging and remote monitoring capability such as customization of data acquisition and measured data/readings saving for user analysis.

For a feature comparison between Basic and Professional versions for each model, see link: https://www.digipas.com/product/precision-measurement/2-axis-precision-digital-machinist-level/pc-sync.php

User's PC is recommended the followings items to be installed for using the software:

• Microsoft framework 3.5 for 32bit Windows OS or
• Microsoft framework 4.0 for 64bit Windows OS
• Windows XP service pack 3 / Windows Vista / Windows 7 / Windows 8 / Windows 10

The following item are required:

• At least 1 GB Ram
• At least 100MB free disk space
• Microsoft Excel 2007 and above
• USB 2.0 Port
• Bluetooth adapter (for Bluetooth connection)

Most PC brands that meet the above requirements will be compatible with the PC Sync software.

Users are advised to check for upgrades periodically to ensure that the PC Sync software is equipped with the latest features to enhance performance.

For latest firmware and software upgrades, see link: https://www.digipas.com/support/firmware.php

When you purchase PC Sync Software, a Dongle is accompanied with your purchase. The Dongle is required to be inserted into your computer's USB connector in order to give you access (license) to the PC Sync Software of Digi-Pas.

To install the dongle driver properly, download the Dongle Driver from this link: http://www.digipas.com/asset/download/dongle-driver.zip and manually install it into your PC.

Alternatively, the dongle driver installation folder can be found from the PC Sync software CD.

There are 2 Digipas Mobile App titles:

(1) "Digi-Pas Machinist Level" is used for models DWL1300XY and DWL1500XY and will be/ is replaced by the “Digi-Pas Smart Level” App.

NOTE: please check your code card, and when you scan the QR code you will always have direct acces tot the right & updated App for your instrument.

(2) "Digi-Pas Level Sync" Pro(fessional) version is used for models DWL3000XY-B, DWL3500XY-B, DWL8500XY and DWL-9000XY.

The Apps are available at Apple and Google Play Store.

One App is FREE to be redeemed, accompanied in each purchase for any DWL1300XY or DWL1500XY devices. Additional PAID Apps can be purchased from Apple and Google Play Store.

Yes, you can share one device with multiple smartphones each downloaded with a Digi-Pas App. Each App works with one designated smartphone/tablet. You need to purchase one PAID app for each phone. For device models DWL1300XY or DWL1500XY, one App can simultaneously connect up to two devices.